Support Portal


Our support team is committed to helping our customers achieve success through innovative and personal attention. The Visual Mining support team is trained to help you adapt to change, to work through problems, and find the right solutions. Customer Support’s mission is to find the right answers for you quickly and thoroughly.

The support team is available to address simple “how do I” questions, as well as to troubleshoot software issues. Whether the problem is a simple question or a complex project, our support can provide valuable guidance.

Customer Support Knowledge Base

Visual Mining Customers may take advantage of the extensive Customer Support Knowledge Base by logging in with the user ID and password supplied to you. Both fields are case sensitive. If you have forgotten or lost your login information, please email Customer Support at for a replacement.


Quick Contact

If you do not have an active support plan, you can contact us via:
Phone: 1 +301.795.2200 Option 3
Toll-Free within Continental US: 800.308.0731 Option 3

Support Policies

Click here to learn more about Visual Mining’s Technical Support Plan and Policies.