Support Services
Visual Mining Product Support Plans are an easy and effective way to secure continual ROI from your NetCharts dashboard, scorecard, business intelligence or data visualization solutions.
Our support team is committed to helping our customers achieve success through innovation and personal attention. Visual Mining's Customer Support Engineers are trained to help you adapt to change, work through problems, and find the right solutions when deploying our NetCharts for Developers and NetCharts Performance Dashboards products. Our Customer Support group is available to support you through all phases of your project; from determining the right visualizations for your metrics, to answering questions on functionality and quickly responding to development, deployment and maintenance issues.
Learn more about our Product Support Options and select the option that best meets your support needs.
Visual Mining Customers may take advantage of the Customer Support Center by clicking here. In the Customer Support Center users can track cases, view self-help articles, access support documents and search the online Knowledge Base and Solutions areas.
If your questions can't be answered through the documentation from our Web site, or if you would like to speak to a member of our support staff, please do not hesitate to call us at 1-800-308-0731 Option 4 from the US, or 1+301.795.2200 Option 4 for international callers, or fill out the online Technical Support Request form.