Table of Contents

• Introduction
• Where to Get NetCharts Server
• System Requirements
• Platform-Specific Notes
• Running the Installation
  • The Installation Process
  • Choose Installation Option
  • Other Prompts
  • NetCharts Server Port Assignment
  • Choose Installation Location
  • Finishing the Installation
  • Console Mode Installations
• Running NetCharts Server in Unix Environments
  • NetChartsServerControl
  • NetChartsServer
• Installation Frequently Asked Questions (FAQ)
• Where can I go for additional resources and help?

Introduction

The Installation Guide is designed to provide you the information needed for the proper installation of NetCharts Server. It assumes you have general knowledge of system administration tasks and internet technologies.

For an introduction and/or review of NetCharts Server please read Understanding NetCharts Server. In addition, many general administrative tasks are described in the NetCharts Server Administrators Guide.

Where to Get NetCharts Server

Request a copy of NetCharts Server if you do not yet have a copy.

System Requirements

Please ensure that your system meets the following system requirements.

Windows Server 2003/2008 and Windows XP/Vista/7

Solaris

Linux

HP-UX

AIX

Web Browser Requirements

• Chrome 7 and later
• Internet Explorer 6.0 and higher
• Mozilla Firefox 3.5 and later

Platform-Specific Notes

Windows Server 2003/2008 and Windows XP/Vista/7

NetCharts Server can be installed on Windows Server and Desktop machines (System Requirements above), if you expect more than 15 concurrent connections, it is recommended to install NetCharts Server on a Windows Server machine.

Solaris

NetCharts Server installs a Java Runtime Environment 1.6.0. Sun/Oracle prescribes a list of patches that should be applied to Solaris in order for this JRE to run correctly. The list of patches changes frequently and is available at http://java.sun.com/javase/downloads/index.jsp.

HP-UX

NetCharts Server installs a Java Runtime Environment 1.6.0. HP prescribes a list of patches that should be applied to HP-UX in order for this JRE to run correctly. The list of patches changes frequently and is available at http://docs.hp.com/en/HPUXJAVAPATCHES/index.html.

AIX

NetCharts Server installs a Java Runtime Environment 1.6.0. IBM prescribes a recommended maintenance level be applied to AIX in order for this JRE to run correctly. You can find the recommended maintenance level on IBM’s Development Site at http://www.ibm.com/developerworks/java/jdk/aix/service.html.

Linux

NetCharts Server installs a Java Runtime Environment 1.6.0. Sun/Oracle prescribes a list of system requirements that a Linux system must meet to run this JRE correctly. These system requirements are available at http://java.sun.com/javase/6/webnotes/install/jdk/install-linux.html.

Running the Installation

The Installation Process

Installing NetCharts Server is a simple prompt-driven process that involves working through a series of installation screens. By default these screens are graphical, however if running the installer in console mode the screens will appear as ASCII text.

To start the installation process in graphical mode, double click on the NetCharts Server installation executable file. Please be patient as there may be little visible activity for the first few moments.

The following splash screen will appear when the installation process is ready to begin:

The following screen appears after the progress bar on the above spash screen completes

Click Next

Allow the system scan to complete

Installing NetCharts Server requires System Administration Rights. The installation program may not be able to determine if the user running the installer has those rights and may fail. If this happens restart the installation process with System Administration Rights. Click Next

Accept the license terms and Click Next

Choose Installation Option

This panel allows you the installation footprint. When installing on a development or testing server should select “Complete“. When installing on a production server you may want to select “Production” as only the Server’s basic infrastructure, along with the Administration application, is installed. The “Production” installation does not install the Developer pages, documentation pages, and examples

Other Prompts

A series of additional prompts will present several click through license agreements. Other prompts will provide the opportunity to install optional components, such as data base drivers. Continue with these prompts as appropriate for your environment.

NetCharts Server Port Assignment

This step allows you to change the NetCharts Server port on which it can be accessed. The default port is 8001. You may assign any port that you wish, however you should not assign port numbers greater then 65000. Ports that are currently in use are port 8002, which is used internally by NetCharts Server.

Choose Installation Location

The installation directory is important to note as future operations and edits may directly involve traversing the directory tree. Use the Choose… button to change the default.

Finishing the Installation

Once the installation is complete, a window appearing like the one below will be shown.

Once the NetCharts Server files have been copied to disk, a window will appear giving you the option to import projects, settings and files from an earlier installation of NetCharts Server. Check the Import Settings box and use the Choose… button to locate the currently installed NetCharts Server to import from to import from the earlier version.

Click Done to complete the installation.

Console Mode Installations

The NetCharts Server installer is a graphical user interface (GUI) program, by default. On Unix/Linux systems, the GUI requires access to an XServer. If an XServer is not available, the installer can be run in console mode using the “-i console” flag. For example, the Solaris install can be run in console mode with:

./NetChartsServer6.0.solaris.bin –i console

The console mode prompts have the same presentation order and content as the GUI prompts.

Running NetCharts Server in Unix Environments

On Unix/Linux platforms there are two scripts, NetChartsServerControl and NetChartsServer, that can be used to start and stop the NetCharts Server. These scripts are located in$NCSINSTALL/Server/bin directory.

NetChartsServerControl

NetChartsServerControl is the main script for running the server, and follows Unix standards for starting and stopping services.

To start the server:

$NCSINSTALL/Server/bin/NetChartsServerControl start

To stop the server:

$NCSINSTALL/Server/bin/NetChartsServerControl stop

NetCharts Server can be configured to automatically start at boot time by creating symbolic links, which will require root permission to $NCSINSTALL/Server/bin/NetChartsServerControl. The location of the startup links depends on the host system:

Solaris:

/etc/init.d/netchartsserver
/etc/rc2.d/S99NetChartsServer

Linux:

/etc/rc.d/init.d/netchartsserver
/etc/rc.d/rc2.d/S99NetChartsServer

HP-UX:

/sbin/init.d/netchartsserver
/sbin/rc2.d/S99NetChartsServer

NetChartsServer

NetChartsServer starts a NetCharts Server and sets environment variables for Java and calls a C program, ESStart, to launch the server.

Installation Frequently Asked Questions (FAQ)

How can I verify my installation?

After NetCharts Server has been installed and started, the success of the installation can be verified by visiting the NetCharts Server start page, for example:

http://localhost:8001/index.jsp

What happens if I encounter an error during installation?

Close the error dialog and reboot your system. When the computer restarts verify that you are attempting to install NetCharts Server on a partition with sufficient disk space and privileges. If subsequent attempts to install NetCharts Server result in the same error please contact support.

What happens if my video card or video configuration isn’t right?

The installation will not work. Your video card must support at least 256 colors.

NetCharts Server will nto start, what could be wrong?

Possible Cause: Expired License NetCharts Server is bundled with a time limited evaluation license. If the license has expired you need to contact Visual Mining to obtain a new evaluation license. Installing an evaluation copy of NetCharts Server on a machine where an evaluation has previously expired will also require a new evaluation license.

Generation of an extended evaluation license requires an authorization key. The authorization key for an instance of NetCharts Server is available in the NetCharts Server Administration Console.

To obtain a new evaluation license contact Visual Mining and provide the authorization key.

Possible Cause: Port Conflict If NetCharts Server is unable to open the port configured during installation, it may be that another program is already using the port. Some applications, such as AIM and Firefox, will open ports in sets as needed. In these case the port specific for NetCharts Server to use, by default 8001, may not be accessible to NetCharts Server. Also, if a prior relese of NetCharts is installed and running, it may be using the specific port.

Use a utility to review the list of ports in use by applications running on the system. On most systems the command netstat -anoWhere can I go for additional resources and help?

In addition to the online help file within NetCharts Server there are three additional places where you can obtain assistance:

• Visual Mining Customer Support Portal: Here you will find FAQS, tips and tricks and links to other resources that will help you create dashboards.
• Your Visual Mining Account Representative – send them an email, or call them. In case you’re not sure who your account rep is, send an email to sales@visualmining.com.
• Send us a question via Visual Mining support: support@visualmining.com or Phone 1.301.795.2200, or Toll-Free within the continental US: 800.308.0731