Whitepaper: Getting a Handle on Analytics for Strategic Success
Case Study: American Exteriors
Case Study: T3 Information Systems
Customer Success Stories
American 
Exteriors, LLC
Customer Profile
American Exteriors, LLC is the largest vinyl replacement window and siding company in the Rocky Mountain Region. With over 25 years of experience, American Exteriors has received top praise from several governing bodies including Energy Star, Green Seal and Qualified Remodeler, and is known for providing the highest quality, most energy efficient products in the industry.
American Exteriors Challenges
After upgrading the Customer Relationship Management (CRM) software to a more sophisticated system that consolidated the company’s business data, American Exteriors needed a data visualization solution that could provide high-level views of data to the executive team, yet also deliver in-depth dashboards for specific divisions within the organization.
American Exteriors had three problems they needed to solve:
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The Office of the CFO needed to better understand how it could iron out revenue inconsistencies. To accomplish this, Finance needed data visualization software that could display gross and net sales, and other key performance metrics.
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The Sales and Marketing divisions wanted to create a weekly report that could display information from multiple departments, including canvas call contacts, leads generated, sales performance for individual employees and performance for each sales office.
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American Exteriors Operations division wanted a better way to evaluate the processes and procedures for each line in every manufacturing plant. To do that, it needed a dashboard solution that could quickly identify lags within manufacturing process.
In search of a cost-effective dashboard solution that was easy to implement in all of the company’s offices across the mid-west, American Exteriors knew the solution had to be flexible and agile to support operations in 12 states with eight different distributors. Furthermore, the solution needed to be scalable to serve the company’s expansion rate of 2 new markets per year.
The NetCharts Solution
NCPD combines sophisticated analysis with features that are easy to use. As an employee from American Exteriors mentioned, “I’m not an IT guy—and NCPD allows me to view and easily evaluate our operations.”
With NetCharts Performance Dashboards (NCPD), American Exteriors creates new views of the company’s key performance indicators and draws conclusions about the company’s production processes and overall progress. American Exteriors’ sales team use NCPD to track their performance against goals and stay up-to-date with their sales pipeline.
With NCPD’s in-place data calculations and flexible deployment, the office of the CFO was able to identify that the majority of sales were coming in during the last few days of each month. With this knowledge, American Exteriors sales team adjusted sales efforts and in effect, redistributed the revenue cycle more evenly throughout the month.
American Exteriors’ management team and executives use a NCPD executive dashboard daily to see the company’s sales, financial and real-time operational data and effectively monitor and manage all divisions within the company.
Visual Mining Value
“NetCharts Performance Dashboards enhances our existing reports in ways we have never been able to do before. NCPD is an insanely powerful tool. It has had an immediate impact on our operational processes and has had the unforeseen benefit of uncovering data and process inconsistencies,” said Michael Hurst, Director of IT, American Exteriors, LLC.